Customer Service

 

ORDERS:
BUDDHA DOG® processes and ships in stock items within 24-48 hours Monday - Friday.
If your item is out of stock you will be contacted via e-mail.

Please be aware that we often process and ship our orders the same day and once order is placed it can not be cancelled.

RETURNS:
Buddha Dog® takes great pride in producing quality collars and leashes. However, if you are not happy with your purchase for any reason, please return it in its original condition, unworn, with all tags attached within 7 days of receipt of shipment and we will refund your original form of payment with in two business days. Buddha Dog® is NOT responsible for shipping charges. Sale merchandise is final and all custom orders are non refundable. Please contact us first at info@thebuddhadog.com for return authorization. 

Once you have received your return authorization please send it to:

BUDDHA DOG
ATT: Returns
98 Maple Brook Road
Tuxedo Park, NY 10987


SHIPPING:
We offer shipping via UPS and USPS Priority mail. One, two, and three business day shipping is available on orders placed Monday through Friday (excluding holidays) before 3:00 p.m. ET / 12:00 p.m. PT. Contact Customer Service at info@thebuddhadog.com to arrange rush delivery.

SHIPPING TO ALASKA, HAWAII, AND U.S. TERRITORIES

Orders shipped to Alaska, Hawaii, and all U.S. territories are sent through the United States Postal Service Priority Mail. Once your order is processed and shipped, please allow up to 14 business days for these shipments.

SHIPPING TO CANADA
Orders shipped to Canada are sent through the U.S. Postal Service Priority International Mail. Once your order is processed and shipped, it will arrive within an estimated 6 to 10 business days (excluding holidays). Customs delays can be common, so please consider this possibility when placing your order. We do not offer rush delivery to Canada.

TAXES AND DUTIES: All customs fees, duties and taxes are the responsibility of the customer.

Please note: Orders over $200 USD will incur additional shipping charges. We will contact via email regarding your shipping quote.