Each item is meticulously handcrafted to order, so please allow up to 5 business days for your order to be made and processed.
Please be aware that we often process and ship our orders the same day and once order is placed it can not be cancelled.
You will be provided confirmation and tracking on your order. Buddha Dog® is NOT responsible for lost or damaged packages.
Pre-order items are not yet in stock, but available for advanced order on our site. The expected date that the item will leave our studio is indicated on the collection/ product page. This date is a good estimation of the item’s availability but the date is not firm. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Buddha Dog® takes great pride in producing quality collars and leashes. However, if you are not happy with your purchase for any reason, please return it in its original condition, unworn, with all tags attached within 14 days of shipment and we will refund your original form of payment with in five business days minus shipping costs. Buddha Dog® is NOT responsible for shipping charges.
Sale merchandise is final and all custom orders are non refundable.
Please contact us first for return authorization. Once you have received your return authorization please send it to:
143 Mohican Road
Blairstown, NJ 07825
We do not offer exchanges at this time. If you'd like to make an exchange, simply return the original unused order back to us for a refund and make a new purchase for the item you want through our site.
We offer shipping via USPS to the lower 48 states.
One, two, and three business day shipping is available on orders placed Monday through Friday (excluding holidays) before 3:00 PM. EST. Expedited shipping is not available for beds.
Contact Customer Service at firstname.lastname@example.org to arrange rush delivery.
SHIPPING TO ALASKA, HAWAII, AND U.S. TERRITORIES
Orders shipped to Alaska, Hawaii, and all U.S. territories are sent through the United States Postal Service Priority Mail. We offer flat rate $20 shipping via USPS and free shipping on orders over $200. Once your order is processed and shipped, please allow up to 14 business days for these shipments.
We ship internationally to select countries. Please contact Customer Service email@example.com to obtain a shipping quote. This quote will not include duties and taxes, which are the responsibility of the customer. Orders shipped to Canada are sent through the U.S. Postal Service Priority International Mail. Once your order is processed and shipped, it will arrive within an estimated 1-2 weeks (excluding holidays). Customs delays can be common, so please consider this possibility when placing your order. We do not offer rush delivery to Canada.
TAXES AND DUTIES: All customs fees, duties and taxes are the responsibility of the customer.